verizon

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So I got a replacement phone sent mine in I have the receipt saying it was sent wherever there prepackaging had it sent they seen that after I told them I had proof but they don’t want to take the 1,000+ off my bill any suggestions!!!???

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So I got a replacement phone sent mine in I have the receipt saying it was sent wherever there prepackaging had it sent they seen that after I told them I had proof but they don’t want to take the 1,000+ off my bill any suggestions!!!???	1