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So I got a message request from someone and when I clicked on it, it just took me to a white screen with their username at the top. After this happens I go back to all my messages and scroll all the way down and it’s like the messages are all frozen and I can’t go into any of my messages. Any help?

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So I got a message request from someone and when I clicked on it, it just took me to a white screen with their username at the top. After this happens I go back to all my messages and scroll all the way down and it’s like the messages are all frozen and I can’t go into any of my messages. Any help?	1